Duck Back Roofing & Exteriors

RESEARCH-BASED REVIEW, NOT A FIRST-HAND VISIT. Everything below comes from the public sources listed at the end, accessed on 2026-10-11. No one from Peachtree City Guide has hired this company or contacted it. Workmanship scores are provisional.

Licensing for roofing: Georgia has no state roofing license. Re-roofing of existing structures is a Limited Service Specialty: within that scope a roofer does not need a GA residential or general contractor license (https://sos.ga.gov/page/limited-service-specialty-contractors-policy-statements; O.C.G.A. § 43-41-17). Work outside the specialty, such as structural framing, additions or other non-roofing work on a residential job over $2,500, can need a residential or general contractor license (O.C.G.A. § 43-41-2; check at https://verify.sos.ga.gov/verification/, where our automated lookup was blocked by a bot check). Manufacturer certifications (GAF, Owens Corning, CertainTeed, Atlas) are not licenses. We mark them verified only when we read them on the manufacturer’s locator. Always ask for certificates of general liability and workers’ comp insurance, written workmanship and manufacturer warranty terms (registered in your name), and who pulls any permit.

Scorecard

Quick facts

• Address: 312 Crosstown Dr Ste 221, PTC (BBB, Exa, Birdeye) — “PMB” style suite in a shipping-store center. A second BBB profile lists 220 Camelot Dr, Fayetteville (unrated).
• Phone (770) 334-9814 (BBB, Nextdoor). Owner/estimator first name appears in many reviews.

The short version

• Ratings: Exa Places 4.7 from 41 reviews, newest 2025-11-03.
• BBB: A+, not accredited (PTC profile).
• Birdeye: two old profiles, 4.7/9 and 3.5/9; the lower one includes an old complaint about missed appointments (~11 years ago).
• Nextdoor: neighbors named it in 2023 (“very good, fast and warranty work”) and 2025.
• Other platforms & recent reviews: Birdeye 4.7/9 and 3.5/9 (old; direct read). Nextdoor mentions Aug 2023 and Jul 2025.

What customers say (themes)

• Fair pricing on extra decking work; detailed, transparent quote; punctual crews and clean-up (2025).
• Older reviews (2019–2022) repeat the same themes; one old Birdeye review cites no-shows.
• Limitation: we read only the recent reviews visible on each aggregator page (Exa’s Google-derived snapshot shows about 8 per business) and Nextdoor recommendation text. We did not open Google, Yelp, Angi or Facebook directly, and rating counts differ between platforms.
• Recent reviews (last 24 months, n=3): most-mentioned compliments: on time / punctual (1), clean / tidy (1), professional (1); complaints: none. Other platforms are covered in “Other review platforms” below.

Credentials & red-flag check

• ⚠️ Private-mailbox-style suite address.

Pricing, warranty & value

No prices or warranty terms readable. Reviewers describe fair, competitive quotes. Ask for a street address for the business, written warranty and insurance certificates.

Other review platforms (checked 2026-10-11)

No profile found, or blocked by a bot check: Company website (Cloudflare bot check), Yelp, Houzz, Angi. We did not get around any bot check. Yelp, Angi/HomeAdvisor, Houzz and BBB profile pages blocked automated access, and Facebook requires a login; values from those sites are search snippets labeled unconfirmed and never move a score.

What recent reviewers say (keyword analysis)

• Window: 2024-10-11 to 2026-10-11 (last 24 months). Sample: 3 reviews, dated 2025-04-08 to 2025-11-03. Sources: Exa Places (Google-derived); Nextdoor recommendation.
• Top compliments: on time / punctual (1), clean / tidy (1), professional (1), quality work (1).
• Top complaints: none found.
• Recent-experience score: 6.1/10 (6 positive vs 0 negative theme mentions; small samples are pulled toward a neutral 5).

Score breakdown (rubric §5.12 in site-plan.md)

The listed weights cover 90% of the score and recent customer experience (keyword analysis) covers the other 10%. Research-based scores cap at 9.0. See /how-we-score/. | Criterion | Weight | Score | Evidence | |—|—|—|—| | Credentials, licensing & insurance | 20% | 5 | Nothing verifiable (site blocked) | | Reputation | 25% | 7 | 4.7 / 41 (Exa); older Birdeye 3.5/9 profile | | Complaint handling | 15% | 7 | BBB A+, not accredited | | Pricing & contract transparency | 15% | 6 | Reviews cite transparent quotes; nothing published | | Responsiveness & availability | 10% | 6 | Recent reviews punctual; one old no-show complaint | | Warranty / guarantees | 10% | 5 | No terms found (not verified) | | Longevity & local presence | 5% | 6 | Reviews back to 2019; mailbox address | | Recent customer experience (keyword analysis, last 24 months) | 10% | 6.1 | n=3 recent reviews (Exa Places (Google-derived); Nextdoor recommendation); 6 positive vs 0 negative theme mentions | | Overall | | 6.1 | 0.9 × 6.10 (weighted average of the rows above, using their listed weights) + 0.1 × 6.1 = 6.10 |

Bottom line

Consistently positive recent reviews over several years, but very little verifiable paperwork online. Ask for a physical business address, insurance certificates and the warranty in writing.

Sources (accessed 2026-10-11)

1. https://exa.ai/library/place/135mbx8ktz1 (Exa Places)
2. Birdeye profiles (Duck Back Roofing & Exteriors; Duck Back Roofing). https://reviews.birdeye.com/
3. https://nextdoor.com/pages/duck-back-roofing-exteriors-peachtree-city-ga/
4. BBB search results. https://www.bbb.org/search

Disclosure: no compensation, free service, or affiliate relationship. Not affiliated with the City of Peachtree City, the State of Georgia, or any manufacturer. Found an error? See /corrections. How we score: /how-we-score/.