HIS Plumber

RESEARCH-BASED REVIEW, NOT A FIRST-HAND VISIT. Everything below comes from the public sources listed at the end, accessed on 2026-10-11. No one from Peachtree City Guide has hired this company. Workmanship scores are provisional.

🔧 License status: No Georgia license number published or found in state records (checked Oct 13, 2026); license may be held under an individual’s name. We checked Georgia Secretary of State license records (goals.sos.ga.gov). Ask for the number and check it yourself.

Scorecard

Score change (2026-10-11): 7.6 → 7.7. Why: added the 10% recent-customer-experience component (score 9.2, n=9).

Score change (2026-10-11, browser-confirmed BBB/Yelp check): 7.7 → 7.7. Why: no criterion changed; the browser check confirmed or corrected the platform data only.

Quick facts

• Exa listing: 470 Commerce Dr #580, PTC. Site and BBB: 20 Tower Way #1008, Newnan.
• Family-owned; founded in 1997 (site).

The short version

• Ratings: Exa Places 4.9 from 371.
• BBB: A+, accredited (Newnan) (BBB search results JSON; profile pages blocked by a bot check, so complaint details were not visible).
• Published warranty page: a standard 1-year warranty, and a 3-year warranty on “select recommended repairs”, with listed exclusions (for example PRVs, hose bibs, homeowner-supplied parts).
• Other platforms & recent reviews: BBB (read on screen): A+, accredited, 0 complaints. Nextdoor Neighborhood Favorite in 74 neighborhoods (2022-2025). 9 recent reviews show no negative themes. (Updated with browser-confirmed BBB/Yelp data, 2026-10-11.)

What customers say (themes)

• Quick response to gas and water leaks; whole-home repipe with strong communication.
• Limitation: we read only the recent reviews shown on each aggregator page. We did not open Google, Yelp, Angi, or Facebook directly. Rating counts differ between platforms. Update 2026-10-11: BBB and Yelp pages for this business were later read on screen in a browser check (see “Other review platforms”); individual Yelp review text was not copied, so the keyword tallies are unchanged.
• Recent reviews (last 24 months, n=9): most-mentioned compliments: professional (4), quality work (4), communicative (3); complaints: none. Other platforms are covered in “Other review platforms” below.

Credentials & red-flag check

Pricing, warranty & value

Site promises “upfront pricing”; no fees published.

Other review platforms (checked 2026-10-11)

No profile found, or blocked by a bot check: Birdeye, Facebook, HomeAdvisor, Angi, Houzz, Thumbtack, Porch, Trustpilot. We did not get around any bot check. Trustpilot, Yelp, Angi, HomeAdvisor, Houzz and BBB profile pages blocked automated access, and Facebook requires a login. Rows marked “browser read (confirmed)” were read on screen in a browser session on 2026-10-11 (~3:45-3:51 PM ET) and replace earlier snippet or summary values. Other blocked sites were used only through labeled search snippets.

What recent reviewers say (keyword analysis)

• Window: 2024-10-11 to 2026-10-11 (last 24 months). Sample: 9 reviews, dated 2025-04-02 to 2026-02-27. Sources: Exa Places (Google-derived); Nextdoor recommendation.
• Top compliments: professional (4), quality work (4), communicative (3), fast / same-day (3).
• Top complaints: none found.
• Recent-experience score: 9.2/10 (25 positive vs 0 negative theme mentions; small samples are pulled toward a neutral 5). We read only reviews visible on the pages listed. The Google-derived snapshot shows a handful of reviews, not a random sample, and some texts are cut off.

Score breakdown (rubric §5.2/§5.7 in site-plan.md)

Since 2026-10-11, the listed weights cover 90% of the score and recent customer experience (keyword analysis) covers the other 10%. See /how-we-score/. | Criterion | Weight | Score | Evidence | |—|—|—|—| | Licensing & insurance | 20% | 6 | No Georgia license number published or found in state records (checked Oct 13, 2026); license may be held under an individual’s name | | Reputation | 25% | 9 | 4.9 / 371 (Exa) | | Complaint handling | 15% | 9 | BBB A+ and accredited | | Pricing transparency | 15% | 6 | Upfront pricing claim | | Responsiveness & availability | 10% | 6 | Mon–Sat hours; no 24/7 listed | | Warranty / guarantees | 10% | 8 | Written 1-yr / 3-yr terms | | Longevity & local presence | 5% | 9 | Since 1997 | | Recent customer experience (keyword analysis, last 24 months) | 10% | 9.2 | n=9 recent reviews (Exa Places (Google-derived); Nextdoor recommendation); 25 positive vs 0 negative theme mentions | | Overall | | 7.7 | 0.9 × 7.55 (weighted average of the rows above, using their listed weights) + 0.1 × 9.2 = 7.71 |

Bottom line

Top pick for planned work. Confirm the PTC location is staffed. The strongest cross-platform reputation among plumbers. (Score 7.6 → 7.7 after the 2026-10-11 other-platform and recent-review check.)

Sources (accessed 2026-10-11)

1. HIS Plumber home. https://hisplumber.com/
2. HIS Plumber warranties. https://hisplumber.com/warranties/
3. https://www.bbb.org/us/ga/newnan/profile/plumber/his-plumber-inc-0443-27154457 (BBB)
4. Exa Places list, PTC plumbers (Google-derived snapshot), https://exa.ai/library/places?q=c4430edb82c57421 (also ?q=7e3e10905ce01f93)

Disclosure: no compensation, free service, or affiliate relationship. Not affiliated with the City of Peachtree City or the State of Georgia. Found an error? See /corrections. How we score: /how-we-score/.