E. Dennis Heating, Cooling, Plumbing & Electrical (PTC location)

RESEARCH-BASED REVIEW, NOT A FIRST-HAND VISIT. Everything below comes from the public sources listed at the end, accessed on 2026-10-11. No one from Peachtree City Guide has hired this company. Workmanship scores are provisional. Brief review: little public information exists, so this is intentionally short.

🔧 License status: We checked Georgia Secretary of State license records (goals.sos.ga.gov) on Oct 13, 2026: MPR108400 (plumbing), EN215803 (electrical) and CR007711 (conditioned air) show Active. We can’t see insurance certificates, so ask for a current one before hiring.

Scorecard

Score change (2026-10-11): 6.8 → 6.6. Why: Complaint handling: 9 → 7 (lowered from 9: BBB customer reviews read via Birdeye (119 on file; 5 of the 9 shown are severe: failed installs, a two-year unresolved install problem, a warranty-labor dispute, water damage after maintenance). The A+ grade alone overstated complaint handling.); added the 10% recent-customer-experience component (score 7.8, n=10).

Score change (2026-10-11, browser-confirmed BBB/Yelp check): 6.6 → 6.4. Why: Reputation 7 → 6: the PTC BBB file (read on screen) shows 10 complaints in 3 years (5 in the last 12 months) and reviews averaging 1.67/5; Yelp is 2.0 from 1. The complaint pattern is local, not just company-wide.

Score change (2026-10-13): 6.4 → 6.7 after Georgia license check.

Quick facts

• PTC street address 200 Tiger Way per BBB and Exa (from our targets research); the PTC area page lists only the Marietta office.
• Owned by Apex Service Partners since 2022 (PitchBook/Parity, recorded in targets.csv).

The short version

• BBB: A+, accredited (Marietta HQ). The PTC file (200 Tiger Way), read on screen on 2026-10-11, is also A+ and accredited, but shows 10 complaints in 3 years (5 in the last 12 months) and 6 reviews averaging 1.67. The newest (08/17/2026) is a water-heater warranty overcharge, since resolved.
• Rating: 4.9 from 2,125 on the Google-derived Exa listing for 200 Tiger Way, PTC (read directly on 2026-10-11).
• $99-off coupon and financing published.
• Other platforms & recent reviews: The PTC BBB file (read on screen) is A+ and accredited, but shows 10 complaints in 3 years (5 in the last 12 months) and 6 reviews averaging 1.67. Yelp is 2.0 (1 review: seven visits to finish an install). Birdeye also shows 119 company-wide BBB reviews with severe complaints. Reviewers on Trinity Air’s BBB files say the two companies have merged. (Updated with browser-confirmed BBB/Yelp data, 2026-10-11.)

What customers say (themes)

• Limitation: we read only the recent reviews shown on each aggregator page. We did not open Google, Yelp, Angi, or Facebook directly. Rating counts differ between platforms. Update 2026-10-11: BBB and Yelp pages for this business were later read on screen in a browser check (see “Other review platforms”); individual Yelp review text was not copied, so the keyword tallies are unchanged.
• Recent reviews (last 24 months, n=10): most-mentioned compliments: fast / same-day (5), communicative (4), friendly / courteous (4); complaints: late / delays (2), rework / not fixed (2), rude / poor service (1). Other platforms are covered in “Other review platforms” below.

Credentials & red-flag check

Pricing, warranty & value

Coupon and financing published.

Other review platforms (checked 2026-10-11)

No profile found, or blocked by a bot check: Facebook, HomeAdvisor, Angi, Houzz, Thumbtack, Porch, Trustpilot. We did not get around any bot check. Trustpilot, Yelp, Angi, HomeAdvisor, Houzz and BBB profile pages blocked automated access, and Facebook requires a login. Rows marked “browser read (confirmed)” were read on screen in a browser session on 2026-10-11 (~3:45-3:51 PM ET) and replace earlier snippet or summary values. Other blocked sites were used only through labeled search snippets.

What recent reviewers say (keyword analysis)

• Window: 2024-10-11 to 2026-10-11 (last 24 months). Sample: 10 reviews, dated 2025-02-25 to 2025-11-03. Sources: Birdeye (BBB review); Exa Places (Google-derived).
• Top compliments: fast / same-day (5), communicative (4), friendly / courteous (4), professional (4).
• Top complaints: late / delays (2), rework / not fixed (2), rude / poor service (1), warranty denied / dispute (1).
• Recent-experience score: 7.8/10 (24 positive vs 6 negative theme mentions; small samples are pulled toward a neutral 5). We read only reviews visible on the pages listed. The Google-derived snapshot shows a handful of reviews, not a random sample, and some texts are cut off.

Score breakdown (rubric §5.2/§5.7 in site-plan.md)

Since 2026-10-11, the listed weights cover 90% of the score and recent customer experience (keyword analysis) covers the other 10%. See /how-we-score/. | Criterion | Weight | Score | Evidence | |—|—|—|—| | Licensing & insurance | 20% | 9 | Georgia state records show MPR108400 (plumbing), EN215803 (electrical) and CR007711 (conditioned air) Active (checked Oct 13, 2026); insurance not verified | | Reputation | 25% | 6 | 4.9 / 2,125 (Exa listing); but the PTC BBB file (200 Tiger Way) shows 6 reviews averaging 1.67 and 10 complaints in 3 yrs (5 in 12 months); Yelp 2.0/1 (browser-confirmed); changed 7 → 6 after the browser-confirmed BBB/Yelp check | | Complaint handling | 15% | 7 | BBB A+ and accredited; changed 9 → 7 after other-platform check | | Pricing transparency | 15% | 6 | Coupon and financing | | Responsiveness & availability | 10% | 6 | Not assessed | | Warranty / guarantees | 10% | 5 | Not reviewed | | Longevity & local presence | 5% | 5 | Unclear locally | | Recent customer experience (keyword analysis, last 24 months) | 10% | 7.8 | n=10 recent reviews (Birdeye (BBB review); Exa Places (Google-derived)); 24 positive vs 6 negative theme mentions | | Overall | | 6.7 | 0.9 × 6.60 (weighted average of the rows above, using their listed weights) + 0.1 × 7.8 = 6.72 |

Bottom line

A credentialed option. Confirm a PTC crew actually exists. Big gap between Google and BBB reviews. Get warranty terms, including labor, in writing. (Score 6.8 → 6.6 after the 2026-10-11 other-platform and recent-review check.) The local BBB file confirms a rising complaint count. (Score 6.6 → 6.4 after the browser-confirmed BBB/Yelp check.) (Score 6.4 → 6.7 after the 2026-10-13 Georgia license check.)

Sources (accessed 2026-10-11)

1. E. Dennis, Peachtree City area page. https://edennisacinc.com/area-served/peachtree-city/
2. https://www.bbb.org/us/ga/marietta/profile/heating-and-air-conditioning/e-dennis-ac-inc-0443-4000162 (BBB)
3. targets.csv (ownership sources: PitchBook, Parity)

Disclosure: no compensation, free service, or affiliate relationship. Not affiliated with the City of Peachtree City or the State of Georgia. Found an error? See /corrections. How we score: /how-we-score/.